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How To Use The FMK Client Portal

Use The FMK Client Portal To Navigate Projects, Support, And Resources

The FMK Client Portal is your always-on command center for everything from project support to documentation. You can expect it to grow with us, answering new questions, and working to fit your needs. Here's how to get the most out of it.

Getting started in the Client Portal

Before diving in, it helps to know what the portal includes and how each section works. Most features are open-access, but some may depend on your role or account setup.

Understand what’s inside the Client Portal

Once you’re logged into the portal, you’ll see the main navigation across the top of the page. These links give you access to all core areas of the portal:

  • Homepage

  • Ticket Center

  • Knowledge Base

  • FMK Client Services

  • Contact Page

All of these are accessible from any page, so you’re never more than a click away from what you need.

Navigate Client Portal the homepage

Scroll down the homepage to find visual tiles that link to:

  • The Knowledge Base

  • The Ticket Center

  • The Contact Page

  • The main FMK Agency Website

Hover over any tile to see a short description before clicking through.


Use the Client Portal Knowledge Base

Click Knowledge Base from the homepage or the top navigation to access FMK’s article catalogue. This is a digital library right at your fingertips. 

You’ll find a search bar, followed by each of the Knowledge Base sections.

The Knowledge Base includes:

  • Getting Started

  • HubSpot

  • Working with Agencies

  • Web Development 101

  • Product UI/UX

  • Design Workshop

  • FMK Client Services

Feeling Lost? Use the top search bar if you’re unsure what category your topic may fall into. Each section is included in the search engine, and is regularly updated. If you can’t find your answer, you can use the other features of the Client Portal to submit a ticket or contact FMK directly. 



Using the Client Portal to submit and manage tickets

Need support beyond the docs? Head to the Ticket Center.

Inside the Ticket Center, you can:

  • Submit a new ticket

  • View the status of open or resolved requests

  • Click into any ticket to upload files, chat with FMK, or add more details

The ticket center is the reliable way to get tailored support. If you have an urgent request, the ticket center allows you to notify FMK Agency of the exigency. Need to revisit a past issue? Timelines with chats are included on every ticket, so you can always access past tickets and revisit what worked. 


Example of a Working Client Portal Scenario

Your team is prepping a campaign to promote a gated asset. The landing page is drafted, but you're unsure whether the CTA is compelling enough, and you want to test variations without slowing the launch.

You log into the FMK Partner Portal and head to the Knowledge Base. A quick search for “AI landing page testing” pulls up FMK’s guide to HubSpot’s AI-powered A/B testing for landing pages. It walks through how to use HubSpot’s tools to generate headline and CTA variants directly within the CMS.

You want a second opinion before rolling it out, so you submit a ticket in the Ticket Center with a link to the draft page and a note asking for support on optimizing variants. You attach the current copy and flag the request for quick turnaround.

Help is on the way. FMK replies in the ticket thread. A strategist reviews your value prop and recommends testing a benefit-forward CTA. They also suggest enabling automatic variant generation in HubSpot and provide setup guidance. With a few clicks, your team activates the test and lets HubSpot run both versions live.

From there, results flow automatically and everything, from docs to dialogue, stays housed inside the portal.


Need help?

Can’t find what you’re looking for in the portal? Contact the FMK team directly. We’ll point you in the right direction.