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How To Use The Ticket Center

Submit And Manage Support Requests With The FMK Ticket Center

The Ticket Center in the FMK Partner Portal is your direct line to FMK support. Whether you're troubleshooting an issue or asking for a second set of eyes, the Ticket Center keeps conversations organized and moving forward.

Before you get started, you’ll need an active FMK portal login to access the Ticket Center. Not sure if you have access? Use the Contact Page to reach out.


Navigate to the Ticket Center

After logging in to the Client Portal:

  • Click Ticket Center in the top navigation

OR

  • scroll down on the homepage and click the “Ticket Center” tile

From here, you’ll land in your support dashboard where you can view all active, resolved, or archived tickets.


Submit a new Ticket

To submit a request:

  1. Click Submit New Ticket in the Ticket Center.

  2. Use a descriptive ticket title for easy recognition.

  3. In the message field, describe what’s happening and what you’ve already tried.

  4. Attach supporting assets—screenshots, links, docs, etc.

  5. Set your priority level.

  6. Click Submit.

You’ll see the ticket appear immediately in your dashboard. FMK will reply in the thread, and you’ll be notified by email when updates are posted.

Track, update, and collaborate in the Ticket Center

Click on a ticket to open the full thread. From here, you can:

  • Post follow-up questions

  • Upload new files (like screenshots or updated specs)

  • View response timelines

  • Mark the issue resolved

Everything is in one place. No Slack threads or inboxes to search.


Example of a Working Ticket Center Scenario

You’re managing a new content series and notice your main landing page in HubSpot is loading slowly, especially on mobile. You’ve already optimized your images, but it’s still not where it should be.

You log into the FMK Partner Portal and go to the Ticket Center. You open and in your message, you include a link to the page, mention that you’ve already resized hero images, and attach a screenshot from the HubSpot Performance tab.

A FMK developer responds directly in the thread. They’ve audited the page using HubSpot’s built-in tools and flagged a stack of unused modules that are adding bloat. They recommend removing outdated sections and replacing a third-party embed with a native HubSpot feature.

You apply the changes and see load time drop by over a second. You leave a note to confirm the fix and mark the ticket as resolved.

No side channels. No copy-pasting across teams. Just a clean, fast support loop.


Tips for an effective Ticket

  • Be specific with your title. “Image not loading on blog post” works better than “Urgent help needed.”

  • Attach visuals. Screenshots and screen recordings cut down clarification time.

  • If your issue is tied to a campaign or timeline, let us know in the description.

Need help using the Ticket Center?

If you're not sure how to start or want advice on what kind of issues belong in tickets, send us a quick message through the Contact Page. We’re happy to guide you.