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Where Can I Find My Support Requests?

FMK Partner Portal: How To Find Your Support Requests

So you’ve opened a ticket. Now what? The FMK Ticket Center keeps all your support requests organized and easy to access.

Before you get started, to view or manage support requests, you’ll need access to the FMK Partner Portal. If you're not sure you have the right permissions, reach out to the FMK team via the Contact Page and we’ll get you sorted.

Support Requests Live in the Ticket Center

Once logged into the FMK Partner Portal, you can access your tickets from two places:

  • Click Ticket Center in the top navigation bar

  • Or scroll down on the homepage and select the Ticket Center tile

This brings you to your full support dashboard. Put away your shovel, because there is no digging required.

Review your Support Request Tickets in One Place

The Ticket Center dashboard shows every ticket your team has submitted, with sorting tabs for:

  • Open Tickets: Active requests that are still in progress

  • Resolved Tickets: Closed requests with a completed status

  • All Tickets: A complete record of past and current support threads

Each ticket shows its title, status, last update, and submission date. You can click any ticket title to open the full conversation and history.

Open a Ticket Thread to Follow up on Support Requests

Inside any ticket, you can:

  • Read the full thread with FMK’s responses

  • Add a new message or question

  • Upload supporting documentation

  • View audit files or resource links shared by the team

All updates are logged with timestamps, so your entire conversation stays transparent and trackable.

Example of a Working Support Request Lookup

Let’s say your team just built a new buyer persona in HubSpot and your campaigns feel more focused, but you're unsure how to operationalize that data in workflows.

You remember opening a support ticket last week titled: “How to use new personas in HubSpot segmentation.” To check on it, you log into the FMK Portal and go to the Ticket Center.

Inside the dashboard, under Open Tickets, you find the request. You click the title and read FMK’s latest response. They’ve linked a HubSpot knowledge article and included a workflow example that uses job title and persona to trigger lifecycle emails.

You reply with a follow-up question about how to apply the same logic to lead scoring, then upload a PDF of your persona documentation. The thread continues from there. Everything stays in one place, ready for reference anytime.

Troubleshooting: Can't Find Your Request?

If your support request isn’t showing up, try the following:

  • Check the All Tickets tab in case it was marked resolved

  • Search your inbox for FMK confirmation emails with ticket links

  • Use the Contact Page to ask our team for help retrieving it

Need help?

Still unsure where to find your support request or what the status means? Contact FMK directly. We’ll help you get back on track fast.